AI Solutions

An AI phone assistant answers incoming calls, understands the caller via speech recognition, replies in natural language and executes structured actions — booking appointments, routing the caller or creating notes. bhomy combines a telephony trunk (SIP/Telnyx), a speech-to-text layer, a large language model and tool calls into your systems (calendar, CRM, help desk).

bhomy offers five specialised agents: Answering Agent (24/7 reception), Booking Agent (appointment scheduling), Support Agent (knowledge-base FAQs), Sales Agent (lead qualification, outbound) and Office Agent (internal routing). During onboarding we identify your top three call reasons and configure the right agent — usually a single one is enough.

The Answering Agent is the all-round receptionist: it understands intent, performs basic qualification and routes. The Booking Agent specialises in calendar logic (availability, buffers, rescheduling). The Support Agent answers recurring questions from a knowledge base. The Sales Agent qualifies leads by BANT criteria and can run outbound calls.

Yes. bhomy processes calls exclusively on EU servers (Germany, Netherlands), signs a Data Processing Agreement under Art. 28 GDPR with every customer and never logs call content beyond what the use case requires. Speech-to-text and LLM inference run on models hosted in the EU or with explicit EU data-residency guarantees.

Standard setup for Answering and Booking Agent: 3–5 working days. Complex use cases (Sales with CRM integration, custom knowledge base, multilingual hotline) typically take 1–3 weeks. You first receive a test number for staging before your main line is redirected.

bhomy supports more than 50 languages, including German (with Austrian and Swiss varieties), English, French, Spanish, Italian, Dutch, Polish, Turkish, Russian and Mandarin. The language is detected within the first seconds of the call and the agent responds consistently in the same language.

bhomy starts at €59 per month (Starter, 200 included minutes) and €99 per month (Pro, more minutes and integrations). The one-time setup fee is currently waived. Detailed pricing tiers and volume discounts are listed on the pricing page.

bhomy natively integrates Google Calendar, Microsoft 365 / Outlook, Apple iCloud, Cal.com and Calendly for appointments; HubSpot, Pipedrive, Salesforce and Zoho for CRM sync; Zendesk, Freshdesk and Intercom for ticket creation; plus webhooks and n8n for custom workflows. Industry tools such as Doctolib, Samedi and Treatwell are also connected.

When confidence drops below a configurable threshold, bhomy seamlessly hands the call to a human (live transfer) or files a structured callback request with summary, call time and callback number. You define escalation rules per use case — no dead ends, no frustration for the caller.

Call transcripts are produced by default and stored in the EU for 30 days (longer only on explicit request). Audio recordings are opt-in per tenant and announced at the start of the call (compliance with § 201 of the German Criminal Code and Art. 6 GDPR). Both options can be disabled at any time in the dashboard.

The dashboard shows call volume per hour/day, average call duration, resolution rate, top 10 reasons, human-handover rate, estimated NPS and use-case-specific KPIs (e.g. booking conversion). Weekly PDF reports are emailed automatically; all data is exportable via CSV or API.