Deliver support.
Instantly.
Your Support Agent answers customer inquiries, resolves standard issues, and escalates complex cases to your team — around the clock, no hold times, no frustration.
Build knowledge base
Upload your support documentation, product info, and common solutions — the agent learns your context.
Define escalation rules
Determine when the agent hands off to a human: by keyword, sentiment, or complexity.
Connect CRM & ticketing
Sync HubSpot, Freshdesk, or Zendesk — every interaction is automatically documented.
Configure conversation flow
Define greeting, authentication, and response logic — all customizable, no code required.
Run live test
Simulate typical customer inquiries and verify that responses, escalation, and documentation work correctly.
Process
How it works.
Build knowledge base
Upload your support documentation, product info, and common solutions — the agent learns your context.
Define escalation rules
Determine when the agent hands off to a human: by keyword, sentiment, or complexity.
Connect CRM & ticketing
Sync HubSpot, Freshdesk, or Zendesk — every interaction is automatically documented.
Configure conversation flow
Define greeting, authentication, and response logic — all customizable, no code required.
Run live test
Simulate typical customer inquiries and verify that responses, escalation, and documentation work correctly.
Benefits
Everything your team needs.
Answers in under 2 seconds
No waiting, no transfers. The agent responds instantly with context-aware information from your knowledge base.
Intelligent escalation
Automatically detects when a human needs to take over — based on sentiment, keywords, or inquiry complexity.
Automatic ticket creation
Every conversation is automatically documented as a ticket in your CRM or helpdesk — with summary and context.
Over 35 languages
Detects the caller's language automatically and conducts the entire support conversation in that language — in real time.
Consistent quality
Every caller receives the same professional service — regardless of time of day, workload, or staff availability.
Detailed analytics
Analyze call volume, common topics, and resolution rates — data-driven insights for your customer service.
SincetheBHOMYSupportAgenttookoverourfirst-levelsupport,we'vereducedaveragewaittimefrom4minutestounder3seconds.Ourcustomersarethrilledandourteamcanfinallyfocusontrulycomplexcases.
Trust
Security without compromise.
Servers in Germany
All conversations and customer data are processed exclusively on German servers.
GDPR compliant
Full GDPR compliance with data processing agreement and data deletion concept.
EU AI Act compliant
Transparent AI usage in accordance with EU AI Act requirements.
Integrations
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- Knowledge Base OverviewKnowledge base basics: how BHOMY uses RAG to generate factually correct answers from your documents, FAQs, and websites.
- Uploading DocumentsUpload PDFs, Word, and Markdown documents: file sizes, supported formats, indexing flow, and how to update sources.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Common Issues & SolutionsResolve the most frequent issues fast: poor audio quality, wrong language detection, transfer failures, and KB gaps.
Support, reimagined.
Experience how the BHOMY Support Agent transforms your customer service — faster, more consistent, and available around the clock.