AI phone assistant for
your auto workshop.
Your AI phone assistant answers every call, books service slots by job and bay, captures repair jobs as ready job cards, handles status calls and escalates breakdowns — while your team stays on the cars.
The Problem
Where workshops lose jobs between the ramp and the phone
You cannot be under a car and on the phone at once — and the caller will book the next garage that answers.
Under a car, not on the phone
A mechanic cannot work on a vehicle and answer the phone at the same time. Calls drop to voicemail or take hours to return — and the customer simply books their service in elsewhere.
~45% of workshop calls go unanswered
Every call breaks a job
A mechanic puts down the tools, cleans their hands, takes the call and loses the thread of the job. Fifteen or twenty interruptions a day add up to real, billable hours lost.
15–20 phone interruptions a day
Customers want status and a slot now
Status checks, reschedules and quote questions all expect an immediate answer. Without one, the customer hangs up and rings the next garage on the list rather than waiting for a call-back.
~60% expect a call-back within the hour
No office, just the bay
Many workshops have no reception at all. The owner runs the phone, the counter and the spanner at the same time — and the phone is what gets dropped when the bay is full.
Most small workshops have no reception
The Solution
Bookings, repair intake and.
The Solution
Bookings, repair intake and.
Service slots booked by job and bay
MOT or annual inspection, servicing, tyre changes and repairs are booked by job type, real duration and ramp availability — written straight into the workshop diary, never stacking a long job onto a short slot.
Repair requests captured properly
Make and model, registration, mileage and the fault description are captured and prepared as a ready job card for the workshop — not a vague message someone has to call back to understand.
Status updates without breaking a job
Customers chasing their car get the prepared status update from the assistant, so a mechanic never downs tools to answer "is it ready yet?" in the middle of a repair.
Breakdowns and urgent jobs escalated
A breakdown or a safety-critical fault is recognised on the call and pushed to the workshop manager immediately, while routine bookings and questions carry on without blocking the line.
Every line answered at the Monday peak
When the week's bookings ring in all at once, every caller is answered in parallel — no engaged tone, and no job lost to the garage down the road.
Answered in the caller's own language
Customers are taken in their own language and the job is handed over cleanly in English — useful for a diverse, mixed customer base.
Answered while the bay is full
Calls are picked up on Saturdays and after hours, so customers book, reschedule and check status without a mechanic ever having to leave the car they are working on.
Built for customer and vehicle data
Calls, transcripts, vehicle and customer details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control.
Configured to your workshop
Services, opening hours, ramp and bay capacity, courtesy-car rules and standard pricing are all yours to set — it fits a single-bay garage just as well as a multi-ramp workshop.
Live in minutes, not months
Point your overflow or out-of-hours number at BHOMY, load your services and slot rules, and the assistant starts answering the same day — no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
The phone rings at the service desk while the ramp is being scheduled — two bhomy modules relieve workshop reception.
Daily Routine
From the early no-start to the after-hours tyre booking
What really happens to the workshop phone across a single working day.
A no-start before opening
A customer's car will not start. The assistant captures the make, model and symptom and books a 9:00 diagnostic slot — before the first ramp is even occupied.
All ramps in use, eight calls in an hour
The team is on the tools. The assistant books a service, reschedules a repair and takes a tyre enquiry — none of it pulling a mechanic off a car.
Afternoon status chasing
Three customers ring to ask whether their car is ready. The assistant gives the prepared status updates without interrupting the workshop or the job in the bay.
An after-hours booking
A customer books a tyre change for next week. The assistant confirms the slot and texts the details — captured the evening it came in, not lost to voicemail.
Wefinallyworkthroughacarwithoutrunningtothephoneeverytenminutes.Bookingscomeinfullycaptured,statuscallsarehandledwithoutpullinganyoneoffajob,andabreakdownreachesmestraightaway.Thejobsweusedtomissonabusymorningnowlandinthediary.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- Voice Selection & CustomizationPick the right AI voice: natural voices per language, gender, age, and pace — with live preview inside the dashboard.
Ready to book every job — without leaving the bay?
See how BHOMY books services, captures repair jobs and handles status calls around the clock — without pulling a mechanic off a car.