AI phone assistant for
property management.
Your AI phone assistant answers every tenant call, captures damage reports as ready-to-action tickets, escalates emergencies the moment they are reported and coordinates contractors — around the clock, without growing the team.
The Problem
Where property managers lose control between the portfolio and the phone
Hundreds of tenants, a constant queue of calls and a small team — and the urgent report is the one that waits on hold.
Tenants cannot reach the office
Calls land on hold and damage reports pile up unactioned. Frustration grows into formal complaints, and a tenant who feels ignored escalates through a lawyer or a tenants' association.
~45% of tenant calls go unanswered
The same standard questions all day
Service charges, bin days, house rules, key requests — routine questions tie up managers who should be handling real cases, and the queue never really clears.
~60% of calls are routine information
An after-hours emergency with no one on the line
A burst pipe or a stuck lift at night needs action now. If the office is shut and the call rings out, damage spreads and a frightened tenant has nobody to turn to.
Out-of-hours emergencies cannot wait for Monday
A growing portfolio, the same small team
More units land on the same headcount. Service quality slips, response times stretch, complaints rise — and the owners who hired you notice before you do.
Often 1 manager per 300–500 units
The Solution
Reports, emergencies and contractor.
The Solution
Reports, emergencies and contractor.
Damage reports captured properly
Water damage, heating failure, a broken lift — the type, location, unit, urgency and access details are captured and routed to the responsible manager as a ready-to-action ticket, not a vague voicemail.
Emergencies escalated immediately
A burst pipe, a gas smell or a stuck lift is recognised on the call and pushed to your on-call or contractor line straight away, so action starts before the damage — or the panic — spreads.
Contractor and handover appointments coordinated
Repair visits, unit handovers and owner meetings are captured and synced to your calendar, with the contractor and the tenant kept informed of the window.
Standard tenant information answered
Service charges, house rules, bin schedules, key and access questions are answered from your stored information at any hour — without tying up a manager for the hundredth time.
Every line answered at the seasonal peak
Heating season and service-charge statements bring a wall of calls at once; every tenant is answered in parallel, with no hold queue and no engaged tone.
Answered in the tenant's own language
Tenants are taken in their own language and the request is handed to the office cleanly in English — useful across diverse, multilingual tenancies.
Reachable around the clock
Damage and questions are answered nights, weekends and holidays, with emergencies escalated immediately — tenants always reach someone and owners see a genuinely responsive service.
Built for tenant data
Calls, transcripts and tenant details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for personal residential data.
Configured to your portfolio
Properties, responsibilities, contractors and emergency rules are all yours to set — it scales with the portfolio without you ever building a bigger phone team.
Manage more units without more headcount
Routine calls and reports are handled automatically, so the team spends its day growing and improving the portfolio instead of working through the phone queue.
Which bhomy modules
The right bhomy modules.
Tenants, owners and tradespeople call in parallel — two bhomy modules separate concerns cleanly and document along the way.
Daily Routine
From the dawn heating failure to the midnight burst pipe
What really reaches the management phone across a single twenty-four-hour cycle.
A heating failure before office hours
A tenant reports no heating. The assistant captures the address, unit and fault and notifies the on-call contractor — before the office has even opened for the day.
Office routine, twenty calls in an hour
Service-charge questions, a key request and a parking query all land at once. The assistant handles them automatically while the team works on the cases that genuinely need a person.
A contractor confirms a repair
A contractor calls to confirm the pipe repair in Building 3. The assistant updates the calendar and notifies the tenant of the appointment window — no manual relay.
A burst pipe in the basement
The assistant recognises the emergency, captures the location and access details and alerts the on-call service immediately — action starts that night, not on Monday morning.
Wemanagewelloverathousandunitswithoutgrowingthephoneteam.Tenantsalwaysreachsomeone,emergenciesareescalatedthemomenttheyarereported,andthemanagersfinallyspendtheirdayoncasesinsteadofbin-dayquestions.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
- Zapier & MakeConnect BHOMY to Zapier and Make: integrate 6,000+ apps — lead import, CRM sync, email follow-up, and Slack alerts.
Ready to keep every tenant reachable — around the clock?
See how BHOMY captures reports, escalates emergencies and coordinates contractors at any hour — without growing the phone team.