AI phone assistant for
your dental practice.
Your AI phone assistant answers every patient call around the clock, books and reschedules appointments, prioritises pain patients and keeps recalls on track — so your front desk can stay with the patient in the chair.
The Problem
Where dental practices lose patients between the chair and the phone
A line that never stops, a nurse who is needed chairside, and a front desk that cannot be in two places at once.
The Monday rush: a weekend of calls in one hour
Weekend voicemails, new-patient enquiries and rebookings all hit the moment the doors open. While the front desk works through the queue, the next caller drops to voicemail — and books with the practice two streets away.
45–60% of peak-time calls go unanswered
Your nurse is chairside, not on the phone
During treatment the nurse is assisting, not answering calls. Reception covers the desk, the card machine and three ringing lines at once — and it is the call that slips, every time.
3–4 hours/day on the phone per front-desk seat
Pain patients will not wait on hold
Acute toothache is a now problem. A patient in pain who reaches voicemail does not leave a message — they ring the next practice or the out-of-hours emergency dentist, and they rarely come back.
1 in 3 pain callers book elsewhere
The empty chair nobody refilled
A late cancellation or a lapsed recall leaves expensive chair time empty. With no one free to work the waiting list or chase the recall, that slot — and its revenue — is simply gone for the day.
20–30% recall dropout without active follow-up
The Solution
Appointments, pain triage and.
The Solution
Appointments, pain triage and.
Slots by treatment type, not guesswork
Check-ups, hygiene, fillings, crowns, root canals and implant consults are booked by clinician and real chair time — written straight into your practice management system, so the book never stacks a long treatment onto a short slot.
Pain triage that protects the emergency slot
Callers describing acute pain, swelling or trauma are recognised, offered the day's reserved emergency slot and, out of hours, given a clear prompt to your nominated emergency dental or 111-style service. Routine bookings carry on around them.
Recalls that actually come back
Due hygiene and check-up recalls are followed up by the assistant and rebooked on the call — so the lapsed-recall list stops growing on its own, without reception working through it by hand.
Treatment and fee questions captured cleanly
Questions on whitening, aligners, implants or fees are taken with the right detail and queued for the practice to confirm — the caller gets a structured answer instead of a call-back that never happens.
Online booking kept in sync
Appointments made through your patient portal are reconciled on the phone, so a long crown fit is never double-booked. Cancellations are released back into the book and offered to the next caller or the waiting list.
Language barrier removed without an interpreter
Patients are taken in their own language and the concern is handed to reception cleanly in English — no relative roped in to translate a nervous patient's history at the desk.
Open when your practice is closed
Calls are answered through evenings, weekends and public holidays. Patients book, cancel and ask routine questions out of hours, so Monday no longer opens with a full voicemail box and a lost weekend of bookings.
Built for health data
Calls, transcripts and patient details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for sensitive dental records.
Configured to your practice
Clinicians, treatment types, chair times, emergency rules and recall intervals are all yours to set — it fits a single-surgery practice just as well as a multi-site group.
Live in minutes, not months
No drawn-out rollout. Point your overflow or out-of-hours number at BHOMY, load your booking and recall rules, and the assistant starts answering the same day — no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
Keeping the chair full comes down to the same two bhomy modules a GP practice relies on — with a sharper focus on recalls.
- AI appointment booking for dental practicesBooks hygiene, check-up and treatment slots while your nurse is chairside.
- AI call answering for dental receptionKeeps pain patients on the line and prioritises emergencies over routine.
In-depth guide
Guide: introducing an AI phone assistant in medical practicesTransferable to dental practices — setup, data protection and patient communication.
Daily Routine
From the first pain call to the after-hours new patient
What really happens at the front desk across a single working day.
A pain call before the doors open
A patient has been awake all night with a throbbing molar. The assistant recognises an emergency, offers the first same-day pain slot, captures the details and flags it for the on-call clinician — no call-back required.
Front desk full, twelve calls in fifteen minutes
While reception checks a patient in and takes a card payment, the assistant books a hygiene appointment, reschedules a crown fit and answers an aligner-price query — all in parallel, nothing sent to voicemail.
Lunch cover — the recall list works itself
Over the quiet hour the assistant follows up due hygiene recalls and rebooks eight patients straight into free slots, refilling two chairs that a morning cancellation had left empty.
A nervous new patient, after hours
A prospective patient calls after work about a chipped front tooth. The assistant explains how a first appointment works, books the next consult and texts the online registration link — no call-back the next morning.
TheMondayvoicemailbacklogisgone.Painpatientsgetasame-dayslot,therecalllistrebooksitself,andreceptionfinallystayswiththepatientatthedesk.Ourchairtimeisfullerandfarfewerslotssitempty—thatiswhatpaysforit.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
Ready to take the pressure off your practice phones?
See how BHOMY answers every patient call around the clock, fills empty chairs and keeps recalls on track — without adding a single front-desk hire.