AI phone assistant for
your hotel.
Your AI phone assistant answers every call in the guest's own language, takes reservations straight into your PMS, handles concierge questions and wins back direct bookings — while your front desk stays with the guest in front of them.
The Problem
Where hotels lose direct bookings between the front desk and the phone
Reception cannot greet an arriving guest and take a reservation call at the same time — and the caller will not wait.
Direct bookings lost at the front desk
During check-in and check-out the phone rings unanswered. A caller who wanted to book direct gives up and books through an OTA instead — and you pay commission on your own guest.
Up to 30% of direct-booking calls go unanswered
Reception cannot greet and answer at once
The desk juggles arriving guests, emails and the phone. The call is what waits — and a guest left on hold is a poor first impression before the stay has even begun.
~40% of reception time goes on the phone
Guests call in languages the desk cannot cover
International guests rarely speak the local language. Reception manages English but not French, Mandarin or Arabic — and the booking stalls exactly when the guest is ready to commit.
A large share of guests do not speak the local language
Nobody on the phone overnight
Enquiries and bookings arrive across time zones through the night. A night porter is expensive and often stretched, so after-hours calls wait until morning — or simply go to another hotel.
Night cover is costly and rarely call-ready
The Solution
Reservations, concierge and escalation.
The Solution
Reservations, concierge and escalation.
Reservations captured or booked directly
Room type, dates, occupancy and special requests are taken in full and written as a booking or a complete request into your PMS — a real reservation, not a message someone has to chase later.
Answered in the guest's own language
Callers are taken in their own language across the major languages your guests use, and the booking or request is handed to the desk cleanly — no stalled conversation, no booking lost to a language gap.
Concierge questions handled around the clock
Restaurant recommendations, taxi orders, late check-out, spa and excursion questions are answered from your stored information at any hour — without tying up the desk.
VIPs and complaints escalated
A VIP arrival, a complaint or an urgent request is recognised and routed to the duty manager immediately, while routine calls keep being handled in parallel.
Every line answered at peak
Trade fairs, holidays and the check-out rush — no matter how many calls land at once, every guest is answered without a queue or an engaged tone.
Guest details ready for the desk
Special requests, allergies, arrival times and preferences are captured and prepared for reception, so the stay starts on the right note instead of a surprise at check-in.
Open across every time zone
Calls are answered at night, at weekends and across time zones, so a guest on the other side of the world can book the moment they decide to — not the next morning when the desk reopens.
Built for guest data
Calls, transcripts and guest details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for personal travel data.
Configured to your property
Room types, rates, hotel information and local tips are all yours to set — it fits a boutique guesthouse just as well as a multi-property group.
More commission-free direct bookings
Every answered call is a chance to book direct instead of through an OTA — more revenue per stay and less dependence on third-party channels and their commission.
Which bhomy modules
The right bhomy modules.
Losing reservations costs more than a busy front desk — two bhomy modules secure direct bookings and reachability.
Daily Routine
From the 3 a.m. overseas booking to the last-minute room tonight
What really happens to the hotel phone across a single twenty-four-hour cycle.
A booking from another time zone
A guest overseas calls to book next week. The assistant takes the reservation in their own language and writes it straight to the PMS — no night porter, no morning call-back.
Check-out rush, eight calls waiting
While twenty guests check out, the assistant handles the calls in parallel — an availability question, a rebooking and a taxi request — so the desk stays with the guests in front of it.
A concierge question in French
A guest asks for a restaurant nearby. The assistant answers in French from your stored recommendations and books the table — without interrupting reception.
Last-minute rooms for tonight
Walk-up demand calls in. The assistant checks availability, quotes the rate and creates the reservation on the spot, capturing the direct booking before the caller tries an OTA.
Directbookingsareupbecausethephoneisfinallyalwaysanswered—at3a.m.andintheguest'sownlanguage.Receptionhasstoppedchoosingbetweentheguestatthedeskandtheoneontheline,andfarfewercallersslipawaytoanOTA.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- Call TransfersSet up warm and cold transfers to humans: trigger conditions, target numbers, context hand-off, and SIP-trunk wiring.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Voice Selection & CustomizationPick the right AI voice: natural voices per language, gender, age, and pace — with live preview inside the dashboard.
Ready to answer every guest call — in every language?
See how BHOMY takes reservations, handles concierge questions and wins back direct bookings around the clock — without a night porter.