AI phone assistant for
your trade business.
Your AI phone assistant answers every call, takes the job with the details you need, books site visits and routes emergencies to your on-call number — while your team stays on the tools.
The Problem
Where trade businesses lose work between the job and the phone
You cannot be up a ladder and on the phone at the same time — and the caller will not wait.
On the tools, not on the phone
Under a sink, on a roof, mid-install — answering is impossible. A first-time customer who hits voicemail does not leave a message; they simply ring the next firm on the list and book them instead.
50–70% of calls missed during the working day
Quoting and call-backs eat the evening
After a full day on site, the owner spends the evening returning missed calls and the weekend writing quotes. The business runs a second, unpaid shift on the phone every single day.
2–3 hours/evening on calls and quotes
Emergencies go to whoever answers first
A burst pipe or a dead boiler is a panic call — the customer rings down the list until someone picks up. The firm that answers wins the call-out; everyone who let it ring loses it.
70% expect a call-back within 2 hours
No office, no backup
Most trade firms have no admin staff. When the owner is on a job, the line is effectively dead — and every unanswered call is a quote, a call-out or a new customer that never gets logged.
4 in 5 trades firms have under 10 staff
The Solution
Job intake, scheduling and.
The Solution
Job intake, scheduling and.
Job intake that is ready to schedule
Address, trade, fault, access details, urgency and photos by text link are captured and sent to you as a structured job — not a vague voicemail you have to chase to understand.
Site visits booked into the right window
Surveys, repairs and maintenance are booked by job type and travel area straight into your calendar, with realistic time windows instead of an open-ended "sometime Tuesday".
Emergencies routed to the on-call number
A burst pipe, no heating, a power loss or a lockout are recognised, flagged urgent and pushed to the on-call engineer immediately — while routine enquiries wait their turn without blocking the line.
Quote and price questions handled
The standard call-out fee, hourly rate and travel charge you store are quoted on the call; anything bespoke is captured in full and queued for you to price — no half-finished voicemails to decode later.
Every line answered at the Monday peak
When the whole week's backlog rings in at once, every caller is answered in parallel — no engaged tone, no first-time customer lost to a busy signal.
Language barrier removed without an interpreter
Callers are taken in their own language and the job is handed to you cleanly in English — useful on mixed sites and for lettings with international tenants or clients.
Answered while you are on the tools
Calls are picked up on site, in the van and after hours, so you stop choosing between the job in front of you and the phone in your pocket. Nothing rings out to nobody.
Built for customer and site data
Calls, transcripts, addresses and job details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control.
Configured to your trade
Trades, service area, call-out rates, emergency criteria and on-call hours are all yours to set — it fits a sole trader just as well as a multi-van firm.
Live in minutes, not months
Point your number — or just your overflow — at BHOMY, load your job and emergency rules, and the assistant starts answering the same day. No hardware, no IT project.
Which bhomy modules
The right bhomy modules.
When you are up on the roof you cannot answer the phone — two bhomy modules secure reachability and scheduling for field teams.
- AI call answering for trades businessesTakes every call from emergency to routine — including outside office hours.
- AI appointment booking for tradespeopleBooks on-site appointments into the field calendar, sorted by urgency.
In-depth guide
Case study: how a trades business stops losing jobs with bhomyReal numbers from a 12-person firm — call answering, scheduling and emergencies.
Daily Routine
From the first call on the drive to the after-hours summary
What really happens to the phone across a single working day on the tools.
First calls before the first job
On the drive to a bathroom strip-out, three calls land — a quote query, a boiler-service booking and a call-back request. All captured as structured jobs, nothing missed before you have even arrived.
Up a ladder, eight calls in an hour
While you are on the roof, the assistant books a survey, reschedules a maintenance visit and takes a new-customer enquiry — in parallel, none of them sent to voicemail.
Burst pipe at a regular customer
The assistant hears the emergency, captures the address and access details, flags it urgent and pushes it straight to the on-call engineer's phone — no waiting for someone to check messages.
No call-backs to make tonight
Instead of an hour returning missed calls, you scan one clean summary — every enquiry captured, priced where it could be, prioritised and ready to schedule in the morning.
Iusedtoloseanhoureveryeveningringingpeopleback,andIstillmissedjobswhileIwasonthetools.Noweverycallisanswered,theemergenciesreachmestraightaway,andIplanthenextdayfromonecleanlistinsteadofapileofvoicemails.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- Voice Selection & CustomizationPick the right AI voice: natural voices per language, gender, age, and pace — with live preview inside the dashboard.
Ready to answer every customer call — even on the tools?
See how BHOMY takes the jobs, books the visits and routes the emergencies around the clock — without hiring office staff.