Frequently asked
questions

bhomy is an AI phone assistant that automatically answers calls for your business. It can answer questions, book appointments, collect information, and transfer calls to employees when needed – 24 hours a day, 7 days a week.

The AI phone assistant uses modern speech recognition and speech synthesis technology. It understands spoken language, processes the request using AI models, and responds with a natural-sounding voice. The conversation feels like talking to a real person.

bhomy is suitable for all businesses that need to be reachable by phone: medical practices, trade businesses, law firms, real estate agents, restaurants, hotels, online shops, and many more. From sole proprietors to mid-sized companies.

No. Setup is intuitive and takes just a few minutes. You upload your knowledge base (e.g., FAQ document, price list), connect your calendar, and set up forwarding. We're happy to help you with this.

Request a personal demo. Our team will show you all features and answer your questions.

bhomy can: answer calls, respond to questions, book and reschedule appointments, collect caller information, transfer to employees, send call summaries via email, send notifications, and much more.

Yes! bhomy integrates seamlessly with Google Calendar, Microsoft 365, and via webhooks also with industry-specific software. Appointments are checked and booked in real-time.

Yes. You can create multiple assistants with different knowledge bases and behaviors – e.g., one for appointment booking, one for customer support.

bhomy uses state-of-the-art AI language models (LLMs). The assistant understands context, can ask follow-up questions, and conducts natural conversations. It learns from your knowledge base and adapts to your business.

The AI recognizes its limits and offers the caller to schedule a callback or be connected directly to an employee. No inquiry is ever lost.

Yes, bhomy supports multiple languages including German, English, French, Spanish, and more. The AI automatically detects the language and responds accordingly.

bhomy starts at {{starterMonthly}} per month (including 100 minutes). Extra minutes cost from only €0.15 – the cheapest on the German market. No hidden costs, no setup fees.

Billing is calculated to the second. You only pay for actual conversation time. A 30-second call costs only half a minute.

No. You can cancel bhomy monthly. No long-term commitments, no risk.

No! Unlike call centers, bhomy has no surcharge for night or weekend calls. The price is always the same.

Yes. In the Pro plan, extra minutes cost €0.15. Enterprise customers receive individual terms.

Yes, anytime. As your volume grows, you can easily upgrade to a higher plan.

Yes, 100%. bhomy was specifically developed for the German market. All servers are located in Frankfurt am Main (Germany), we offer a Data Processing Agreement (DPA), and implement the highest security standards.

All data is stored on servers in Frankfurt am Main (Germany). There is no transfer to the USA or other third countries.

Conversations are transcribed for processing. You can configure the storage duration yourself. Automatic deletion after X days is possible.

No. Your conversation data is not used to train AI models. Your data belongs to you.

Yes, the DPA is included with bhomy and can be downloaded directly from the dashboard. No waiting time, no additional costs.

Yes. bhomy meets the enhanced requirements for processing health data under Art. 9 GDPR. German servers, encrypted transmission, DPA included.

You set up call forwarding from your existing number (e.g., 'when unavailable'). Alternatively, you can get a dedicated number from bhomy.

Google Calendar, Microsoft 365 (Outlook), CalDAV, and via webhooks also industry-specific systems like practice software, scheduling tools, etc.

Yes. bhomy offers webhooks and API connections. Integrations with Salesforce, HubSpot, Pipedrive, and other CRMs are possible.

Depending on the plan, up to 15 simultaneous calls. For Enterprise customers, unlimited. No caller has to wait in a queue.

The AI responds in under one second. There is no noticeable delay in the conversation.

bhomy has an uptime of over 99.9%. In rare outages, you can set a fallback number to which calls are forwarded.

An answering machine only records messages. bhomy conducts real conversations, answers questions, books appointments, and takes action. It's like having a 24/7 available employee.

Call centers have personnel costs (salaries, training, vacation, sick leave). AI has no ongoing personnel costs, so per-minute prices are 80-90% lower.

Different. The AI is available 24/7, always friendly, doesn't make mistakes from fatigue, and has all information instantly available. For very emotional conversations, humans are (still) better.

bhomy is Made in Germany, 100% GDPR compliant with servers in Frankfurt. We have the lowest per-minute prices (from €0.15) and offer German support. Many competitors have servers in the USA.

Yes! Many customers use bhomy for standard inquiries (80%) and route complex cases to a call center or employees. This saves costs while maintaining quality.