Frequently asked
questions

bhomy is an AI phone assistant that automatically answers calls for your business. It can answer questions, book appointments, collect information, and transfer calls to employees when needed – 24 hours a day, 7 days a week.

The AI phone assistant uses modern speech recognition and speech synthesis technology. It understands spoken language, processes the request using AI models, and responds with a natural-sounding voice. The conversation feels like talking to a real person.

bhomy is suitable for all businesses that need to be reachable by phone: medical practices, trade businesses, law firms, real estate agents, restaurants, hotels, online shops, and many more. From sole proprietors to mid-sized companies.

No. Setup is intuitive and takes just a few minutes. You upload your knowledge base (e.g., FAQ document, price list), connect your calendar, and set up forwarding. We're happy to help you with this.

Request a personal demo. Our team will show you all features and answer your questions.

bhomy can: answer calls, respond to questions, book and reschedule appointments, collect caller information, transfer to employees, send call summaries via email, send notifications, and much more.

Yes! bhomy integrates seamlessly with Google Calendar, Microsoft 365, and via webhooks also with industry-specific software. Appointments are checked and booked in real-time.

Yes. You can create multiple assistants with different knowledge bases and behaviors – e.g., one for appointment booking, one for customer support.

bhomy uses state-of-the-art AI language models (LLMs). The assistant understands context, can ask follow-up questions, and conducts natural conversations. It learns from your knowledge base and adapts to your business.

The AI recognizes its limits and offers the caller to schedule a callback or be connected directly to an employee. No inquiry is ever lost.

Yes, bhomy supports multiple languages including German, English, French, Spanish, and more. The AI automatically detects the language and responds accordingly.

bhomy starts at €89 a month with annual billing (€109 with monthly billing), including 500 minutes. Pro costs €279 or €339 with 2,000 minutes. Additional minutes come as packages: 100 minutes for €15, booked automatically at 90% of your quota. No hidden costs. The one-off setup fee (€1,000 on Starter, €2,000 on Pro) is waived for contracts signed by December 31, 2026. All prices are net, plus VAT.

Neither: you pay a fixed monthly price with included minutes. Usage is counted by the second, so a 30-second call uses half a minute. At 90% of your quota, a package of 100 minutes for €15 is booked automatically and charged immediately. Unused package minutes remain valid until the end of the following billing month. You can switch the automation off in the dashboard; calls are then declined once the quota is used up.

Yes. The minimum term matches the billing period: one month with monthly billing, twelve months with annual billing, each billed in advance. The contract renews for the same period and can be cancelled at any time with effect from the end of the current period; until then the subscription continues.

No! Unlike call centers, bhomy has no surcharge for night or weekend calls. The price is always the same.

Yes. Pro includes 2,000 minutes and costs less per included minute than Starter, and annual billing is cheaper than monthly. From 5,000 minutes there is the Individual plan from €499 a month, with volume discounts from 10,000 minutes.

Yes. You can request a change at any time; it takes effect from the next billing period. As your volume grows, this is how you move up to a larger plan.

Yes. bhomy was specifically developed for the German market. Web interfaces, data storage and real-time communication run in Frankfurt am Main (Germany), we offer a Data Processing Agreement (DPA), and implement the highest security standards.

Web interfaces, data storage and real-time communication run in Frankfurt am Main. Language models are obtained through an inference broker, which involves providers established in the USA. The DPA discloses which providers these are and on what basis the transfer takes place.

Call audio is not stored. Conversations are transcribed for processing. bhomy deletes transcripts automatically after 30 days and extracted data after 90 days. You can delete individual calls yourself at any time.

No. Your conversation data is not used to train AI models. Your data belongs to you.

Yes. The DPA under Art. 28 GDPR is incorporated when the contract is concluded, at no extra cost. You can find it on the privacy page under “AVV”; it is available in German only.

Yes. bhomy meets the enhanced requirements for processing health data under Art. 9 GDPR. Data storage in Frankfurt am Main, encrypted transmission, DPA included.

You set up call forwarding from your existing number (e.g., 'when unavailable'). Alternatively, you can get a dedicated number from bhomy.

Google Calendar, Microsoft 365 (Outlook), CalDAV, and via webhooks also industry-specific systems like practice software, scheduling tools, etc.

Yes. bhomy offers webhooks and API connections. Integrations with Salesforce, HubSpot, Pipedrive, and other CRMs are possible.

Starter handles 1 call at a time, Pro up to 3. On the Individual plan the number is agreed as needed. When all lines are busy, further callers wait until one becomes free.

The AI responds in under one second. There is no noticeable delay in the conversation.

bhomy is built for high availability. On the Starter and Pro plans we do not commit to a specific uptime figure; on the Individual plan we agree a 99.9% uptime SLA. For outages, you can set a fallback number to which calls are automatically forwarded.

An answering machine only records messages. bhomy conducts real conversations, answers questions, books appointments, and takes action. It's like having a 24/7 available employee.

Call centers have personnel costs (salaries, training, vacation, sick leave). AI has no ongoing personnel costs, so the cost per call minute is 80-90% lower.

Different. The AI is available 24/7, always friendly, doesn't make mistakes from fatigue, and has all information instantly available. For very emotional conversations, humans are (still) better.

bhomy is Made in Germany: web interfaces, data storage and real-time communication run in Frankfurt am Main, and the DPA under Art. 28 GDPR discloses all sub-processors, including the language-model providers based in the USA. Plans start at €89 a month, and support is available in German.

Yes! Many customers use bhomy for standard inquiries (80%) and route complex cases to a call center or employees. This saves costs while maintaining quality.