AI phone assistant for
your retail store.
Your AI phone assistant answers every call, checks stock and availability, takes reservations and click-and-collect orders and handles routine questions — so your team can sell on the shop floor instead of running to the phone.
The Problem
Where shops lose sales between the floor and the phone
When your team is serving a customer in store they cannot answer the phone — and the caller will not wait.
Serving the floor, missing the phone
While staff advise a customer in store, the phone rings unanswered. A caller checking stock or wanting to reserve an item gives up and orders online from someone else instead.
~40% of retail calls go unanswered
Every call interrupts a sale on the floor
Staff break off an in-store conversation to answer the phone. The customer at the counter waits, the caller gets a distracted reply, and both conversations suffer for it.
12–15 phone interruptions a day
Simple questions nobody is free to answer
Opening hours, stock, delivery times, returns — routine questions go unanswered simply because everyone is already with a customer when the phone rings.
~55% of calls are standard questions
Peak times stretch the team thin
Black Friday, the sales and the holidays bring more customers than hands. There is never enough staff for both the till and the phone, so selling time bleeds away into ringing.
Phone handling eats into selling time at peak
The Solution
Stock checks, reservations and.
The Solution
Stock checks, reservations and.
Stock and availability checks on the call
Customers asking "do you have it in?" get an immediate answer from your stored stock or merchandise system, with alternatives suggested when an item is out — no being put on hold to go and look.
Reservations, click-and-collect and special orders
Products are reserved, collections scheduled and special orders captured in full — all logged and passed to the team to fulfil, so an enquiry becomes a held sale.
Opening hours and store info answered
Holiday hours, late-night openings, directions, parking and click-and-collect questions are answered instantly from your stored information, around the clock.
Returns and after-sales handled
Returns, exchanges and order-status questions are taken with the right detail and routed to the right person, instead of forming a queue at the customer-service counter.
Every line answered at the seasonal peak
Black Friday, the sales and the holidays bring a wall of calls at once; every customer is answered in parallel, with no engaged tone and no missed enquiry.
Answered in the caller's own language
Customers are taken in their own language — useful in tourist areas and for an international shopper base that the floor team cannot always cover.
Open after the shutters come down
Customers get information and reserve out of hours, on Sundays and holidays, so an evening online browser becomes a held item for collection instead of a lost sale.
Built for customer and order data
Calls, transcripts and customer details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for order and contact data.
Configured to your store
Assortment, opening hours, locations and promotions are all yours to set — it fits a single shop just as well as a multi-store chain, each with its own stock and hours.
Live in minutes, not months
Load your assortment and hours, point your number at BHOMY, and it starts answering the same day — no complex rollout, no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
While the shop floor is busy the phone keeps ringing — two bhomy modules keep availability questions and reservations on the line.
Daily Routine
From the pre-opening stock check to the after-hours online browser
What really happens to the shop phone across a single trading day.
A stock check before opening
A customer calls to ask whether an item is in. The assistant checks stock and reserves it for collection — before the doors have even opened for the day.
A rush on the floor, six calls waiting
While the team advises customers in store, the assistant answers stock, hours and reservation calls in parallel — so nobody waits at the counter or on the line.
Lunch cover with a thin team
With staff on breaks, the assistant handles every call — a returns query, a delivery question and a special order — so not a single call is lost over the quiet hour.
After closing, an online browser calls
A customer who saw a product online calls after hours. The assistant confirms availability and holds the item, turning an evening enquiry into a sale waiting to be collected.
Nobodyjumpsbetweenacustomeronthefloorandthephoneanymore.Stockchecksandreservationsareansweredinstantly,theafter-hourscallsturnintohelditems,andattheweekendpeakthelinesimplystopsgoingengaged.Thestaffarecalmerandthecustomersgetananswer.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Zapier & MakeConnect BHOMY to Zapier and Make: integrate 6,000+ apps — lead import, CRM sync, email follow-up, and Slack alerts.
Ready to answer every customer call — even after closing?
See how BHOMY checks stock, takes reservations and handles the seasonal rush around the clock — without pulling staff off the floor.