AI phone assistant for
your law firm.
Your AI phone assistant answers every call, captures the matter and the parties for your conflict check, triages the practice area and books consultations — while your fee-earners stay on the case in front of them.
The Problem
Where law firms lose instructions between the courtroom and the phone
You cannot take a new-matter call in a hearing or a client meeting — and the caller will not wait.
Calls missed in court and in meetings
During hearings, client meetings and after hours the line is unattended. A first-time caller with a live legal problem does not leave a message — they ring the next firm and instruct them instead.
~40% of law-firm calls go unanswered
Reception cannot do intake and the desk at once
The secretary is juggling files, the door and three ringing lines. A detailed new-matter call needs proper attention — and that is exactly the call that gets rushed or dropped.
3–4 hours/day on the phone per seat
A lost first call is a lost instruction
A prospective client with a legal problem does not wait on hold. They call down the list, and the firm that picks up wins the retainer — the rest never even know the matter existed.
2 in 3 callers do not call back
Legal problems do not keep office hours
Accidents, arrests and urgent disputes happen at night and at weekends — precisely when the firm is closed and the most valuable new instructions ring out to nobody.
Most new-client calls arrive outside 9–5
The Solution
Matter intake, practice-area triage.
The Solution
Matter intake, practice-area triage.
Practice-area triage on the call
The assistant recognises whether a caller has a family, employment, criminal, property, personal-injury or immigration matter and routes it to the right team — not a generic "someone will call you back".
Structured matter intake
Name, contact details, the facts, the other side and urgency are captured cleanly and prepared for the file — instead of half-remembered notes scribbled between two other jobs.
Initial consultations booked directly
New-client consultations are booked straight into the firm calendar by matter type and fee-earner, with immediate confirmation — no call-back tag left on a partner's desk.
Conflict-safe, confidential intake
The assistant captures the parties involved so your team can run a conflict check before any substantive contact — and it never gives legal advice or discusses the merits of a case.
Urgent matters escalated
Time-critical calls — a custody emergency, an arrest, an injunction deadline — are flagged and pushed to the responsible lawyer immediately, while routine enquiries are handled without blocking the line.
Structured transcripts for the file
Every call is transcribed and structured, so the matter file opens with an accurate, traceable record of the very first contact — useful for both the client and any later dispute.
Answered when the firm is closed
Calls are picked up through evenings, weekends and hearings, so a new instruction is never lost simply because everyone was in court or the office had shut for the day.
Built for privileged, sensitive data
Calls, transcripts and client details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for confidential legal information.
Configured to your practice
Practice areas, fee-earners, consultation terms, conflict rules and escalation thresholds are all yours to set — it fits a sole practitioner just as well as a multi-partner firm.
Live in minutes, not months
Point your overflow or out-of-hours number at BHOMY, load your intake and routing rules, and the assistant starts answering the same day — no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
Client calls must not slip through under deadline pressure — two bhomy modules cover the realities of a law firm.
Daily Routine
From the early road-accident enquiry to the after-hours international client
What really happens to the firm phone across a single working day.
A road-accident enquiry before opening
A caller describes a collision the night before. The assistant captures the facts, identifies a personal-injury matter and books a 10:00 consultation with the right fee-earner — no call-back required.
In a client meeting, three calls land
A family-law enquiry, an employment question and a reschedule all arrive at once. The assistant handles them in parallel while the fee-earner stays with the client in front of them.
At court, an urgent matter comes in
While you are in a hearing, the assistant takes a time-critical call, captures the parties for a conflict check and pushes it straight to the duty lawyer's phone.
After hours, an international client
A caller needs help and is more comfortable in another language. The assistant takes the matter cleanly, hands it over in English and books the next available consultation.
Weusedtolosefirst-timecallerseverytimewewereincourtorwithaclient.Noweveryenquiryistaken,thefactsandthepartiesarecapturedforourconflictcheck,andanythingurgentreachestherightlawyerstraightaway—instructionswewouldsimplyhavemissedbefore.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Agent Instructions & PromptsHow to write effective system prompts for your AI voice agent: role, tone, boundaries, and clear escalation rules.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
- Call TransfersSet up warm and cold transfers to humans: trigger conditions, target numbers, context hand-off, and SIP-trunk wiring.
Ready to capture every first call — even from court?
See how BHOMY takes the matter, runs a conflict-safe intake and routes urgent calls around the clock — without adding reception staff.