AI phone assistant for
your medical practice.
Your AI phone assistant answers every patient call around the clock, books and reschedules appointments, takes repeat-prescription requests and triages urgent cases — so your reception team can look after the patients in front of them.
The Problem
Where medical practices lose patients between the front desk and the phone
A phone that never stops, a waiting room that needs attention, and a reception team that cannot do both at once.
The 8 a.m. surge: 14 callers in nine minutes
Booking opens and every line jams at once — repeat scripts, fit-note renewals and on-the-day requests all land together. Anyone left holding for more than a few minutes simply rings the practice down the road and registers there instead.
40–60% of peak-time calls go unanswered
Reception caught between the desk, the phone and the inbox
A receptionist is checking a patient in, two lines are ringing, and a repeat-prescription query is waiting on hold. One person, three jobs at once — something always gets dropped, and it is usually the caller.
4–5 hours/day on the phone per receptionist
Regular patients quietly move elsewhere
A family tries three times before nine, never gets through, and signs up with another practice the same afternoon. They tell no one — you only notice when the list thins out months later.
73% expect online or out-of-hours booking
A second receptionist only half-solves it
Another part-time hire costs the better part of a full annual salary, yet is off sick, on leave or already serving the desk the moment the surge hits. Before 8 and after 6, the phone still rings out to nobody.
≈ one receptionist salary / year
The Solution
Appointments, repeat scripts and.
The Solution
Appointments, repeat scripts and.
Slots by clinic type, not guesswork
Routine reviews, on-the-day urgent, vaccination, blood-draw and home-visit appointments are booked by clinician, specialty and real slot length — written straight into your existing practice management system, with no reception keystrokes.
Repeat prescriptions and referrals prepared
Repeat-medication and referral requests are captured against the patient record, structured by indication and queued for clinician sign-off. Reception confirms in one click instead of re-keying every request.
Symptom triage instead of gut-feel sorting
Descriptions such as chest pain, severe breathlessness or stroke signs are recognised, escalated to the duty clinician immediately and logged with a clear prompt for the caller to call the local emergency number (999/111 in the UK, 112 across the EU). Routine calls carry on uninterrupted.
Sick notes and results without a wasted slot
Sick-note (fit-note) renewals and results queries are taken with the right questions, routed to the clinician for sign-off, and the patient is given a call-back slot — no unnecessary face-to-face appointment clogging the diary.
Online booking kept in sync
Appointments made through your patient portal are reconciled on the phone too, so there are no double bookings. Cancellations are released back into the calendar and the freed slot is offered to the next caller.
Language barrier removed without an interpreter
Patients are taken in Polish, Romanian, Urdu or Arabic and the concern is handed to reception cleanly in English — no relative roped in to translate, no shaky history at the desk.
Open when your practice is closed
Calls are answered through evenings, weekends and public holidays. Patients book, cancel and ask routine questions out of hours, so Monday morning no longer starts with a backlog of missed calls.
Built for health data
Calls, transcripts and patient details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for sensitive health information.
Configured to your clinic
Clinicians, clinic types, slot lengths, urgent-care rules and escalation thresholds are all yours to set — it fits a single-handed practice just as well as a large group.
Live in minutes, not months
No drawn-out rollout. Point your overflow or out-of-hours number at BHOMY, load your booking rules, and the assistant starts answering calls the same day — no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
For day-to-day practice life — surgery hours, repeat scripts and out-of-hours cover — two bhomy modules work hand in hand.
- AI appointment booking for medical practicesBooks first and follow-up appointments straight into your practice calendar — even during surgery hours.
- AI call answering for medical receptionAnswers every call, prioritises urgent cases and hands over cleanly to your reception team.
In-depth guide
Guide: introducing an AI phone assistant in your practiceSetup, data protection and reception hand-over, step by step.
Daily Routine
From the 7:42 first call to the after-hours triage
What really happens at the front desk across a single working day.
Repeat prescription before the doors open
Mrs Wagner, 71, needs her blood-pressure medication. The assistant recognises a repeat request, captures name, date of birth and medication, and queues it for clinician sign-off — no call-back required.
Front desk full, eleven calls in twelve minutes
While reception is taking bloods: a sick-note renewal, a child's vaccination, and a caller with a cough and a 39°C temperature. The assistant books the routine slots, flags the feverish child for on-the-day triage and files the rest.
Lunch cover — chest pain for twenty minutes
The assistant hears the red flags — pressure across the chest, spreading to the arm — gives the emergency-number prompt immediately (999/111, 112), alerts the duty doctor by push notification, and records the call word-for-word for the notes.
Polish-speaking parent needs a morning slot
The assistant switches to Polish after the second sentence, explains the difference between urgent and routine clinics, books 8:30, and texts the online pre-consultation link — no call-back the next morning.
The8:30call-backlisthasgone.Repeatscripts,sick-noterenewalsandreviewslandinthesystemcleanlyandreceptionjustconfirmsthem.Chest-paincallscomethroughwiththeemergency-numberpromptandaword-for-wordlog—thatpartaloneisworthitforouraudittrail.
FAQ
Frequently Asked Questions.
Standortspezifische Seiten für Arztpraxen
Regulatorische Details, KV/ÖGK/santésuisse-Realität und lokaler Patientenmix unterscheiden sich deutlich zwischen DACH-Städten. Dedizierte Seiten mit echter lokaler Differenzierung:
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
Ready to take the pressure off your practice phones?
See how BHOMY answers every patient call around the clock — without adding a single receptionist.