AI phone assistant for
your physio practice.
Your AI phone assistant answers every call, books a full course of treatment in one go, captures new referrals and refills cancellations from your waiting list — so your therapists never break off a session to pick up the phone.
The Problem
Where physio practices lose hours between the treatment couch and the phone
You cannot have your hands on a patient and on the phone at the same time — and the diary pays for it.
Hands on the patient, not on the phone
During treatment nobody can answer. A patient with a fresh referral who cannot get through does not wait — they book at the clinic down the road and start their course there instead.
~40% of calls go unanswered in treatment hours
Therapists doing reception between sessions
With no dedicated reception, therapists return calls in the five minutes between patients. It eats clinical time, breaks concentration, and still leaves callers unanswered.
60–90 minutes/day on the phone per therapist
The cancelled slot that never gets refilled
A late cancellation leaves a paid hour empty. With no one free to work the waiting list, that slot — and its revenue — is simply gone for the day, again and again.
A late cancellation is an hour of lost capacity
Referral patients drift away waiting
Patients with a referral need to start treatment promptly. Those who cannot get through go elsewhere, and a full course of billable sessions never starts with you at all.
Referrals lapse if treatment does not start in time
The Solution
Series booking, referral intake.
The Solution
Series booking, referral intake.
The whole course booked in one call
Physiotherapy, manual therapy, lymphatic drainage and rehab are booked by therapist and real session length — and a full recurring series is scheduled in a single call, not appointment by appointment.
Referral intake done properly
A new referral is captured with the prescribed treatment, the number of sessions and any required frequency, ready to schedule — so the course starts without a round of call-backs.
Reminders and cancellation backfill
Patients are reminded of upcoming sessions, and when one cancels the slot is released and offered to the next patient on the waiting list — so the hour does not sit empty and unbilled.
Waiting-list management that works
Cancellations and gaps are matched to waiting patients automatically, so the diary stays full without the practice working the list by hand at the end of every day.
Every line answered at the morning rush
When ten patients call as the practice opens, every one is answered in parallel — no engaged tone, no first-time referral lost to a busy signal.
Language barrier removed without an interpreter
Patients are taken in their own language and the request is handed to the practice cleanly in English — no relative needed to translate a booking at the desk.
Open when the practice is closed
Calls are answered through evenings and weekends, so patients book and reschedule out of hours and the diary is already full before the first therapist arrives in the morning.
Built for health data
Calls, transcripts and patient details are processed exclusively on EU servers, GDPR-compliant, with a signed Data Processing Agreement and a retention period you control for sensitive referral and health data.
Configured to your practice
Therapists, treatment types, session lengths, series rules and opening hours are all yours to set — it fits a solo practice just as well as a multi-therapist clinic.
Live in minutes, not months
Point your overflow or out-of-hours number at BHOMY, load your booking and series rules, and the assistant starts answering the same day — no hardware, no IT project.
Which bhomy modules
The right bhomy modules.
Therapists are hands-on with patients and cannot take calls at the same time — two bhomy modules step in exactly there.
Daily Routine
From the early referral to the after-hours new patient
What really happens to the practice phone across a single working day.
A new referral before the first session
A patient calls with a fresh referral. The assistant captures the prescribed treatment and number of sessions and books the whole recurring series in one go — no call-back required.
Every room in use, six calls in half an hour
Therapists are hands-on with patients. The assistant books a rebooking, takes a referral and answers a treatment question — none of it interrupting a session in progress.
A cancellation refilled at lunch
A patient cancels their afternoon slot. The assistant releases it and offers it straight to the next patient on the waiting list, keeping the hour billable instead of empty.
A referral after hours
A new patient with a referral from their doctor needs to start soon. The assistant books the next available series and texts the details — answered the evening it came in.
Webarelyhavegapsinthediarynow.Acancellationisofferedstraighttothewaitinglist,newreferralsarebookedasafullseriesinonecall,andthetherapistsarenotbreakingofftreatmenttoanswerthephone.Theemptyhoursweusedtolosesimplypayforit.
FAQ
Frequently Asked Questions.
Continue in the docs
Concrete guides that pair with this topic..
- QuickstartBuild your first AI voice agent in under 10 minutes: create an account, configure the agent, connect a number, and run a test call.
- Appointment Booking SetupBook appointments inside the voice call: query Cal.com, Google, and Outlook calendars and reserve free slots automatically.
- FAQ ManagementMaintain FAQ entries from the dashboard: question, answer, synonyms, categories, and multi-language variants.
- Inbound Call ConfigurationRoute inbound calls to your AI agent: greeting, business hours, voicemail fallback, and graceful error handling.
Ready to keep every treatment slot full?
See how BHOMY books the series, fills cancellations from the waiting list and answers around the clock — without a receptionist.