Citizen service
without hold queues.
Your AI phone assistant answers citizen inquiries around the clock, schedules appointments, explains responsibilities, and relieves your staff — so public administration works better.
The Problem
What costs agencies every day
Overloaded lines, frustrated citizens, demotivated staff — a structural problem.
Permanently busy lines
Citizens try for hours to get through. Busy signals and endless hold queues are the norm — trust erodes.
60% of calls don't reach a caseworker
Overwhelmed staff
Caseworkers spend half the day on the phone — for questions that could be answered in one sentence. Actual casework falls behind.
50% of work time for phone inquiries
Frustrated citizens
Wrong department, missing documents, wasted trips — because nobody was available to provide information beforehand.
30% of office visits are unnecessary
Staff shortage
Open positions remain unfilled for months. The remaining staff bears the load — with increasing burnout.
25% of municipal positions unfilled
The Solution
What BHOMY does for.
The Solution
What BHOMY does for.
Appointment scheduling
ID card, vehicle registration, certificate of residence — appointments are scheduled directly, sorted by concern and department.
Responsibility information
The assistant identifies the concern and provides the responsible office, room number, office hours, and required documents.
Form guidance
Which forms are needed? Where to get them? What to bring? The assistant provides complete information.
Parallel call handling
Hundreds of citizens call simultaneously — no problem. Every call is answered and processed immediately.
Multilingual
The assistant communicates in over 35 languages — barrier-free access for all citizens regardless of native language.
Forward to caseworker
Complex matters are forwarded directly to the responsible caseworker — with captured details about the concern.
24/7 Citizen service
Citizens get information and book appointments anytime — evenings, weekends, and holidays.
GDPR-compliant & secure
All data processed on German servers. Highest security standards for personal citizen data. BSI-compliant.
Customizable for your administration
Departments, responsibilities, office hours, forms — everything individually configurable. Suitable for any administrative structure.
Barrier-free access
Over 35 languages, plain language on request — administration becomes accessible to everyone, regardless of language skills.
Daily Routine
A day with BHOMY in your agency
How your AI assistant works around the clock for your citizens.
Before office hours
A citizen calls to book an appointment for vehicle registration. The assistant lists required documents and schedules the appointment.
Morning rush
50 calls simultaneously — appointment requests, responsibility questions, document inquiries. All handled in parallel.
During office hours
Caseworkers can focus on in-person citizens while the assistant handles the phone load.
After closing
A citizen inquires about naturalization in Turkish. The assistant explains the process and books a consultation.
BHOMYhasfundamentallyimprovedourcitizenservice.Availabilityisnowcloseto100percentandourcaseworkerscanfinallyfocusoncomplexcasesinsteadofansweringstandardquestionsonthephone.
FAQ
Frequently Asked Questions.
Ready to modernize your citizen service?
Experience how BHOMY relieves your administration and satisfies citizens — around the clock.