No guest waits
for an answer.
Your AI phone assistant takes reservations, answers guest questions in over 35 languages, and coordinates services — while your team focuses on guests on-site.
The Problem
What costs hotels every day
Reception busy, guests waiting, bookings lost — a persistent problem.
Missed booking requests
During check-in, check-out, or guest care, the phone rings. Booking requests are lost — to Booking.com and the competition.
30% of direct bookings are lost by phone
Overwhelmed reception
Reception handles in-person guests, phone, emails, and special requests simultaneously. Everything suffers from multitasking.
40% of reception time for phone inquiries
Language barriers
International guests don't speak German. Reception struggles with English — let alone French, Chinese, or Arabic.
60% of guests don't speak German
Night shift costs
Someone needs to be on the phone at night — but night shifts are expensive and often understaffed. Inquiries wait until morning.
25% surcharge for night work
The Solution
What BHOMY does for.
The Solution
What BHOMY does for.
Reservation management
Room type, dates, number of guests, special requests — the assistant captures all details and creates the booking or request.
Over 35 languages
Guests from around the world are served in their native language — English, French, Spanish, Chinese, Arabic, and more.
Concierge service
Restaurant recommendations, taxi orders, excursion tips, spa bookings — the assistant answers all guest questions.
Parallel call handling
Peak season, trade fairs, holidays — no matter how many calls come in simultaneously, every guest is served immediately.
Guest documentation
Special requests, allergies, arrival times — everything is captured and prepared for the reception.
Intelligent forwarding
VIP guests, complaints, or urgent matters are immediately forwarded to the responsible staff member.
24/7 Availability
Guests can call anytime — at night, on weekends, across time zones. Bookings, questions, requests.
GDPR-compliant & secure
All guest data processed on German servers. Highest security standards for personal travel data.
Customizable for your hotel
Room types, rates, hotel information, local tips — everything individually configurable. For every hotel size.
More direct bookings
Every answered call is a potential direct booking — without OTA commission. More revenue, less dependency.
Daily Routine
A day with BHOMY in your hotel
How your AI assistant works around the clock for your guests.
Night
A guest from the USA calls wanting to book for next week. The assistant handles the reservation in English — no night porter needed.
Check-out rush
While 20 guests check out, 8 calls come in. The assistant handles them in parallel — reception stays free for guests.
Concierge inquiries
A French guest asks for restaurant recommendations nearby. The assistant responds in French with stored tips.
Evening bookings
Last-minute requests for tonight. The assistant checks availability and creates the reservation.
BHOMYhasincreasedourdirectbookingsbyathird.Guestsfromallovertheworldareservedintheirlanguageandourreceptioncanfinallyfullyfocusonguestson-site.
FAQ
Frequently Asked Questions.
Ready to answer every guest call?
Experience how BHOMY keeps your hotel service at the highest level around the clock — in every language.