In a dealership, workshop calls compete constantly with showroom traffic, test drives and ongoing negotiations at the service advisor desk. When the phone rings, an in-person conversation is usually already in progress — callers hear hold music, leave a mobile voicemail or move on to the next workshop. An AI phone assistant for service appointment booking answers every call instantly, captures the request (inspection, MOT, tyre change, repair), checks workshop load against the dealer management system, and books a matching slot including pickup-and-delivery if enabled.
How it works in practice
Business case
A typical brand dealership with ten lifts logs 700 to 1,200 calls per week, with the largest share in service. Field data from the German automotive trade shows a 15 to 22 percent loss rate on unanswered calls — concentrated before 8 a.m. and during lunch. If the AI assistant captures 70 percent of those into firm appointments, the additional throughput at an average service order value of 280 to 450 euros adds up quickly. At bhomy Pro for 279 euros per month on annual billing, the deployment typically pays for itself after the first two extra workshop orders per month.
bhomy runs its web interfaces, data storage and real-time communication in Frankfurt am Main and incorporates a Data Processing Agreement (DPA) on conclusion of the contract. Call audio is not stored at all; only a transcript is kept, for a configurable period. Language models are obtained through an inference broker; the providers, some of them based in the USA, are disclosed in the DPA.
Frequently asked questions
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