In veterinary practices the consultation schedule is tight and the phone rings during ongoing treatments — and unlike human medicine the issues are often acute within minutes: a dog has eaten something poisonous, a cat is struggling to breathe, a rabbit has not eaten for 24 hours. If nobody answers, pet owners make decisions about the next clinic or the next 24/7 vet hotline. An AI phone assistant for appointment booking answers those calls instantly, recognises emergency patterns from defined keywords, escalates directly to the practice or the configured veterinary emergency service, and books regular requests in the practice calendar.
How it works in practice
Business case
An average veterinary practice with two to three vets logs 250 to 500 phone contacts per week. Field data from the German vet market shows 20 to 35 percent of those go unanswered during ongoing treatments — and that emergencies regularly sit in that gap and end up at another practice. If the AI assistant captures 75 percent of those lost calls and converts 50 percent into firm appointments, that yields ten to thirty additional treatments per month. At an average treatment value of 75 to 220 euros, the bhomy Pro plan at 279 euros per month on annual billing pays for itself after the first two to four extra treatments.
bhomy runs its web interfaces, data storage and real-time communication in Frankfurt am Main and incorporates a Data Processing Agreement (DPA) on conclusion of the contract. Call audio is not stored at all; only a transcript is kept, for a configurable period. Language models are obtained through an inference broker; the providers, some of them based in the USA, are disclosed in the DPA.
Frequently asked questions
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