In physiotherapy practices the phone is hard to operate alongside actual treatment — therapists are with the patient and reception is usually triple-booked across files, card readers and receipts. That is exactly when new enquiries get lost — most of them based on a fresh prescription and therefore time-critical. An AI phone assistant for appointment booking answers those calls instantly, captures prescription type, requested treatment and insurance status, and creates a slot in the practice planner — matched to specialisations such as exercise therapy, manual lymph drainage, manual therapy or Bobath.
How it works in practice
Business case
An average physiotherapy practice with three therapists handles 350 to 500 patient visits per week and receives 80 to 150 inbound enquiries. 25 to 35 percent of those arrive during ongoing treatments and stay unanswered. If the AI assistant converts 70 percent of those into committed series, that yields 20 to 40 extra billable treatment positions per month. At a typical statutory reimbursement of 20 to 28 euros per session, the bhomy Pro plan at 279 euros per month on annual billing pays for itself after the first ten to fourteen additional billed treatment positions.
bhomy runs its web interfaces, data storage and real-time communication in Frankfurt am Main and incorporates a Data Processing Agreement (DPA) on conclusion of the contract. Call audio is not stored at all; only a transcript is kept, for a configurable period. Language models are obtained through an inference broker; the providers, some of them based in the USA, are disclosed in the DPA.
Frequently asked questions
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