In law firms the engagement often hangs on the first phone contact — anxious callers facing wrongful dismissal, a traffic accident or a family conflict decide within minutes whether to instruct the firm or call the next result from the search engine. Those calls routinely go missing during caseload peaks, on weekends and after hours. An AI phone assistant for initial consultation booking answers them instantly, pre-qualifies the area of law (employment, family, traffic, criminal, tenancy), screens for obvious conflicts of interest and reserves a slot in the firm calendar — with a clean separation between consultation booking and the reserved task of legal advice itself.
How it works in practice
Business case
A mid-sized firm with five lawyers receives 200 to 400 inbound consultation enquiries per month depending on practice area. 30 to 40 percent of those calls land outside firm hours. If the AI assistant captures 60 percent and converts 25 percent into actual initial consultations, that yields twelve to forty extra consultations per month. At a typical initial consultation fee under RVG (Germany) or comparable schedules, the bhomy Pro plan at 279 euros per month on annual billing pays for itself after the first two additional billed consultations.
bhomy runs its web interfaces, data storage and real-time communication in Frankfurt am Main and incorporates a Data Processing Agreement (DPA) on conclusion of the contract. Call audio is not stored at all; only a transcript is kept, for a configurable period. Language models are obtained through an inference broker; the providers, some of them based in the USA, are disclosed in the DPA.
Frequently asked questions
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